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MS Admits that 360s may be Scratching Discs

Posted by Jay on Monday, April 16, 2007

According to a recent article on CD Freaks, a Dutch television show kept bugging Microsoft about the problem and finally got a response. They did their own testing and proved that there was a problem. The results of their testing? The majority of the problems seem to be caused by a TSST drive that is missing parts that stabilize the disc. The problem also seems to be mainly found in consoles produced in December 2006. It is estimated that worldwide, nearly 1 to 2 million units are affected. In a press statement, Microsoft said,

“As we were not involved with the experiment of Kassa and have little insights in the testing methods, we are not able to respond in detail on the results. It is possible that scratches on discs originate from frequent use. However, we have no indication that the results of the tests from Kassa are a large scale problem.

Of course it is important to us that our customers have the best possible game experience and therefore we take these test results very serious. Xbox owners who think their discs are scratched as reported by Kassa, should contact us. We will investigate the console and when needed repair it so it becomes a full functioning console. We will also inform Xbox owners how they can obtain replacements discs in case they require them.”

So there you have it. The first step is always admitting it. If you have a problem with your 360 scratching discs, it would be wise to contact MS as soon as possible about the situation.



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